Privacy Policy

Last Updated: November 13, 2024

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you provide your mobile number and receive SMS messages from our service.

2. Information We Collect

2.1 Personal Information

  • Mobile phone numbers
  • Name (if provided)
  • Message history
  • Opt-in and opt-out records
  • Time and date of consent

2.2 Automated Information

  • Message delivery status
  • Time and date of messages
  • Response interactions
  • Technical device information

3. How We Use Your Information

  • Sending SMS messages you’ve consented to receive
  • Improving our messaging service
  • Managing opt-in/opt-out requests
  • Compliance with legal requirements
  • Customer support
  • Analytics and service optimization

4. SMS Message Frequency

  • Message frequency varies based on service requirements and user preferences
  • Standard message and data rates may apply as charged by your mobile carrier
  • You may receive up to 4-5 messages per month on average

5. Opt-Out Procedures

You may opt-out of receiving SMS messages at any time by:
  • Replying “STOP” to any of our messages
  • Contacting our customer support
  • Following the opt-out instructions in any message

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:
  • Encryption of personal data
  • Regular security assessments
  • Limited staff access to personal information
  • Secure data storage systems

7. Data Sharing and Disclosure

We may share your information with:
  • SMS service providers (such as SendPulse)
  • Legal authorities when required by law
  • Third-party service providers who assist in our operations

8. Your Rights

You have the right to:
  • Access your personal information
  • Request correction of your data
  • Request deletion of your data
  • Withdraw consent at any time
  • Request data portability
  • File a complaint with relevant authorities

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by:
  • Sending an SMS notification
  • Posting the new Privacy Policy on our website
  • Updating the “Last Updated” date

10. Governing Law

This Privacy Policy is governed by the laws of Canada and applicable provincial laws.
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